Customer Success Manager
Advantive · Tampa, FL · 6 days ago
HybridCustomer ServiceFull-time
About the role
The role is responsible for managing the company's social media platforms and engaging with customers through various channels.
Responsibilities
- Develop and execute social media marketing strategies to increase brand awareness and engagement.
- Monitor and respond to customer inquiries and feedback on social media platforms.
- Create and curate content for social media, including images, videos, and blog posts.
- Analyze social media performance metrics to inform future strategy and improve engagement.
Requirements
- Bachelor's degree in Marketing, Communications, or a related field.
- At least 2 years of experience in social media management or a similar role.
- Strong understanding of social media analytics tools and platforms.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple projects simultaneously.
Qualifications
- Proficiency in social media management tools such as Hootsuite, Buffer, or Sprout Social.
- Experience with SEO and content optimization.
- Knowledge of Google Analytics and other web analytics tools.
Skills
- Strategic thinking and problem-solving skills.
- Attention to detail and ability to meet deadlines.
- Strong organizational and time management skills.
Benefits
Our company offers competitive compensation, comprehensive health insurance, flexible working hours, and opportunities for professional development.
Pay
$50,000 - $60,000 annually based on experience.
Schedule
Full-time position with a flexible schedule to accommodate social media needs.