Customer Success Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, we need to extract sections: The posting includes: - Intro about company (maybe not needed as heading? Could be "About the role" or "About the company"? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading for description of role. The intro about company maybe part of About the role? Could be included. - "What We're Looking For" then description of role. That could be "About the role". We'll include that. - Then "Roles and Responsibilities" list of duties. That's Responsibilities. - Then "Supervisory responsibilities: doesn't have any direct reports." Could be part of Responsibilities or maybe a note. We'll include in Responsibilities. - Then "Competencies" list of competencies: Customer Success Orientation, Content & Social Strategy Fluency, Data Literacy, Cross-Functional Leadership, Executive Communication. That could be Skills or Qualifications? Probably Skills. - Then "Required Education And Experience": bullet list of requirements. That's Requirements/Qualifications. Could combine. - Then "Preferred Qualifications": list. - Then "Position type and expected hours of work Full time, onsite work in LA". That's Schedule (full-time, onsite, LA). Also maybe Pay? There's "Compensation Range: $160K - $175K". That's Pay. - Also there is EEO statement which we should remove. - Also there is "Advanced Systems Group, LLC enables creativity..." intro about company. Could be part of About the role or maybe we could have an "About the company" but not in allowed headings. Probably we include that in About the role. We must not repeat job title as heading. No Job ID. We must not include boilerplate like EEO, application instructions, etc. We must not create sections with placeholder text. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

... description ...

Responsibilities

• ...
...

Skills

• Customer Success Orientation: Deep empathy for the agency customer journey and a consultative approach to driving behavior change and technology adoption.
...

Requirements

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 5+ years of experience in customer success, enablement, partner management, or agency-facing roles within digital advertising, social commerce, or SaaS.
...

Preferred Qualifications

• Experience in livestream commerce, live video production, or creator economy platforms.
...

Pay

Compensation Range: $160K - $175K

Schedule

Full time, onsite work in LA (5 days per week)

We need to ensure we preserve all substantive information. Let's extract details. First, "About the role" content: The paragraph(s) after "What We're Looking For" up to before "Roles and Responsibilities". Let's capture: "What We're Looking For The Customer Success Manager drives scaled adoption of our client's self-service streaming app among agencies and enterprise brand organizations. This role sits at the intersection of customer success, product enablement, and social commerce strategy, with a goal of making self-service livestream shopping a core component of every agency's always-on content and commerce playbook. Unlike managed-service campaign execution, this role focuses upstream on education, activation, and sustained adoption. You will design onboarding journeys, develop best-practice frameworks, and serve as the connective tissue between agency partners and the client's product and engineering teams. Success means agencies and their brand clients can independently stream, iterate, and grow their commerce results without hands-on production support. This is a senior individual contributor role with strategic influence across the self-service livestream shopping roadmap. You will own relationships with agency holding companies, independent agencies, and scaled brand organizations, guiding them from first awareness of the self-service streaming app through full portfolio activation. This is a fully on-site role, 5 days per week, at our client's offices in LA." We might also include the earlier company description? The instruction says we can include About the role; we could incorporate company description there but it's not about the role. Might be better to include a short "About the company" but not allowed heading. Could embed in About the role paragraph as context. But we should preserve all substantive information; we could include the company description in a separate paragraph before the role description, still under About the role heading. That seems okay. Thus About the role paragraph could start with: "Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe." Then continue with the role description. We need to ensure we don't repeat job title as heading. No problem. Now Responsibilities: list from "Roles and Responsibilities" bullet points. Let's extract each line: - Design and deliver structured onboarding programs that take agency teams from self-service streaming app setup through their first successful brand livestream. - Develop tiered enablement paths for different agency profiles: holding company networks, mid-market independents, and in-house brand teams. - Lead hands-on workshops, webinars, and 1:1 sessions to educate agency teams on self-service streaming app functionality, streaming best practices, and commerce integration. - Build and maintain a library of best practice guides, quick-start playbooks, case studies, and FAQs tailored to agency and brand audiences. - Develop "always-on streaming" strategy frameworks that connect live content to social calendars, tentpole moments, and commerce objectives. - Create scalable self-serve resources (video tutorials, knowledge base articles, template briefs) that reduce dependency on 1:1 support. - Own the activation pipeline: track agencies from initial engagement through first stream, and from first stream through sustained adoption across their client portfolio. - Monitor adoption health metrics across your portfolio and proactively intervene when agencies stall, churn-risk, or underutilize the platform. - Identify and cultivate agency champions who can serve as internal advocates and peer educators within their organizations. - Partner with Product and Engineering to surface agency feedback, identify UX friction points, and influence the self-service product roadmap. - Collaborate with Business Development to ensure a seamless handoff from initial agency pitch to enablement onboarding. - Work with Brand Success, Content Production, and Marketing teams to align messaging and share learnings across managed and self-service motions. - Coordinate with the client's Ads sales organization to integrate self-service streaming education into broader campaign conversations. - Identify systemic adoption barriers across the agency ecosystem and develop programmatic solutions that remove friction at scale. - Build and refine a scalable enablement framework that can expand internationally as the self-service program launches in new marketplaces. - Establish feedback loops between agency customers and internal product teams, translating qualitative signal into prioritized feature requests and workflow improvements. - Shape the self-service go-to-market narrative by developing positioning, success stories, and proof points that the BD and Sales teams can leverage. - Contribute to the broader vision of shifting managed-service resourcing toward a consulting model while the self-service program scales independently. - Supervisory responsibilities: doesn't have any direct reports. We'll include all as

. Now Skills (Competencies): list: - Customer Success Orientation: Deep empathy for the agency customer journey and a consultative approach to driving behavior change and technology adoption. - Content & Social Strategy Fluency: Fluency in social media strategy, content calendars, creator-led commerce, and the intersection of organic and paid social with retail media. - Data Literacy: Comfort interpreting activation funnels, adoption curves, streaming metrics, and commerce performance data to inform strategy and surface insights. - Cross-Functional Leadership: Proven ability to influence without authority across product, engineering, sales, and marketing functions. - Executive Communication: Polished communicator who can present to agency leadership, write compelling enablement content. We'll put each as

. Now Requirements (Required Education And Experience): list: - Bachelor's degree in Marketing, Business, Communications, or related field. - 5+ years of experience in customer success, enablement, partner management, or agency-facing roles within digital advertising, social commerce, or SaaS. - Demonstrated track record of building and scaling onboarding or enablement programs that drove measurable adoption outcomes. - Deep familiarity with the agency ecosystem, including holding company structures, workflow dynamics, and decision-making processes. - Ability to translate complex product capabilities into clear, compelling education for diverse audiences ranging from junior media planners to C-suite agency leaders. - Experience designing programs that serve hundreds of accounts rather than managing a handful of white-glove relationships. - Experience working cross-functionally with product and engineering teams to translate customer feedback into product improvements. - Strong project management skills with the ability to manage multiple agency relationships and initiatives simultaneously. - Proficiency with CRM platforms, analytics dashboards, and project management tools (e.g., Salesforce, Airtable, Asana). Now Preferred Qualifications: list: - Experience in livestream commerce, live video production, or creator economy platforms. - Existing relationships with agency holding companies (e.g., WPP, Publicis, Omnicom, dentsu, IPG), scaled independent agencies, mid and small agencies. - Experience designing enablement programs for self-service SaaS or platform products at scale. - Background in social media management, influencer marketing, or content strategy within an agency or brand environment. Now Pay: "Compensation Range: $160K - $175K" Now Schedule: "Position type and expected hours of work Full time, onsite work in LA". Also earlier mention "This is a fully on-site role, 5 days per week, at our client's offices in LA." So schedule: Full-time, onsite, 5 days per week in LA. We'll combine: "Full-time, onsite role, 5 days per week at client's offices in LA." Now we need to output HTML fragment only. We must not include any extra text. Let's craft. We'll start with

About the role

then

containing company description + role description. We need to ensure we don't have any stray lines. We'll produce:

About the role

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe. The Customer Success Manager drives scaled adoption of our client's self-service streaming app among agencies and enterprise brand organizations. This role sits at the intersection of customer success, product enablement, and social commerce strategy, with a goal of making self-service livestream shopping a core component of every agency's always-on content and