Customer Success Manager

About the role

AccountMakers is actively recruiting Customer Success Managers in the New York City area for future opportunities with high-growth technology companies. We work with organizations seeking experienced customer success professionals who can own key client relationships, drive product adoption, strengthen retention, and identify opportunities for account growth and expansion. We are currently accepting resumes and building our network of qualified Customer Success Managers for opportunities anticipated within the next one to six months. By creating a talent profile, you can be considered as relevant positions become available with our hiring clients.

Responsibilities

In these roles, you may be responsible for managing the post-sale customer journey from onboarding and adoption through renewal and expansion. Customer Success Managers often serve as trusted advisors to clients, lead business reviews (QBRs), develop customer success plans, monitor account health, and proactively address risks that could impact retention. You may also work closely with sales, account management, product, and other internal teams to ensure customers achieve measurable outcomes and that client feedback helps inform product and service improvements.

Requirements

• 5+ years of customer success, account management, or client strategy experience within SaaS, FinTech, e-commerce, or technology-driven environments
• Proven experience managing enterprise, mid-market, or strategic accounts with measurable impact on retention, adoption, and growth
• Strong business acumen with the ability to connect product capabilities to customer goals and ROI
• Experience leading QBRs, developing success plans, and managing customer renewal and expansion strategies
• Demonstrated ability to identify upsell opportunities, monitor account health, and proactively mitigate churn risk
• Skilled at managing key stakeholder relationships and navigating complex account structures
• Proficiency with customer success and CRM platforms such as Salesforce, HubSpot, or Gainsight
• Strong communication, presentation, and relationship management skills with the ability to manage multiple accounts and priorities

Pay

For these types of opportunities in the New York City market, base salaries may range from $110,000 to $150,000+ annually. Compensation and benefits will vary by opportunity and hiring company.

Schedule

Opportunities may be remote for candidates based in the New York City area, with occasional travel required for client meetings, conferences, team offsites, or other business needs.