Customer Success Manager - AMER

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: - About The Role: description paragraph. - What You'll Be Doing: list of duties (responsibilities). - What You Bring: list of requirements/qualifications/skills. - Nice-to-haves: maybe part of skills. - Compensation: salary ranges. - Benefits & Perks: list of benefits. No schedule info. So we include About the role, Responsibilities, Requirements (maybe combine qualifications and skills?), Benefits, Pay. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose which sections to include based on content. We'll include About the role, Responsibilities, Requirements (maybe combine qualifications and skills), Benefits, Pay. Not include Qualifications or Skills separate if we combine. But we could separate Requirements and Skills if we have distinct lists. The "What You Bring" includes ability/willingness to use product, relevant experience, relationship & stakeholder management, commercial awareness & forecasting, data-informed decision-making, communication & facilitation. Those are requirements/qualifications. Nice-to-haves are additional skills. Could split: Requirements (must-haves) and Skills (nice-to-haves). But we can also just have Requirements covering both. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine into Requirements. We'll output:

About the role

...

Responsibilities

• ...
...

Requirements

• ...
...

Benefits

• ...
...

Pay

Salary ranges: ...

We must not repeat job title. No markdown. Only HTML fragment. We need to preserve all substantive information, not invent or summarize away detail. Must include all details from sections. Let's extract About the role paragraph: "As a Customer Success Manager at Camunda, you’ll be the strategic partner to a portfolio of enterprise customers, helping them turn complex process orchestration and automation goals into real, measurable outcomes. You’ll sit at the intersection of business impact and technical possibility—guiding customers through adoption, growth, and renewal while collaborating closely with Sales, Product, Engineering, Consulting, and Support. In line with our FAITH values (Focus, Ambition, Integrity, Talent, Humor), you’ll combine clear thinking, honest partnership, and a bias for action to drive long-term success for our customers and for Camunda." That's the about role. Responsibilities: bullet list from "What You'll Be Doing". Let's capture each sentence as list item. - Own a portfolio of enterprise customers and act as their primary strategic partner from onboarding through renewal—aligning on goals, success measures, and an adoption roadmap that delivers real business value. - Drive retention and expansion by managing health, risk, and opportunities across your accounts, partnering with Sales and internal teams to secure renewals and uncover meaningful growth opportunities. - Lead structured customer conversations (e.g., onboarding sessions, success plan reviews, value and health check-ins) that connect Camunda capabilities to customer outcomes in clear, business-friendly terms. - Use data to tell the story—leveraging usage, value, and health signals to prioritize actions, forecast outcomes, and make informed recommendations for both customers and internal stakeholders. - Project manage cross-functional work (with TAMs, Consulting, Product, and Support) to unblock customers, close the loop on issues, and keep complex programs moving forward. - Contribute to our Customer Success practice by sharing learnings, mentoring peers, and helping refine playbooks, processes, and tooling as our team and portfolio scale. Requirements: from "What You Bring" (must-haves) plus maybe ability/willingness to use product. Let's list each bullet. - Ability and/or willingness to use our product. - Relevant experience: 6+ years in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, ideally working with enterprise customers. - Relationship & stakeholder management: Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome-focused conversations. - Commercial awareness & forecasting: Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and risk/opportunity assessment. - Data-informed decision-making: Ability to interpret customer data (adoption, health signals, value metrics) and turn it into clear insights, priorities, and next steps for both customers and internal teams. - Communication & facilitation: Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment. Nice-to-haves could be separate Skills section but we can incorporate into Requirements as additional bullet points maybe under a separate Skills heading. But to keep few sections, we could add another section Skills for nice-to-haves. However instruction: Prefer a few substantive sections over many thin ones. Having both Requirements and Skills may be okay if each substantive. Let's decide: We'll have Requirements (must-haves) and Skills (nice-to-haves). That's two sections plus About, Responsibilities, Benefits, Pay = 6 sections. That's still few. Skills section bullets: - Experience working with customers in financial services, banking, insurance, or other regulated industries. - Experience with orchestration, automation, or adjacent domains (e.g., process improvement, workflow, integration platforms) and/or technical products. - Hands-on familiarity with Salesforce, Gainsight, or similar CRM/CS platforms for managing accounts, activities, and health. - Experience working closely with technical counterparts (e.g., Solution Architects, TAMs, Engineering, or Product) to drive adoption and resolve complex issues. - A track record of mentoring peers, contributing to playbooks, or helping shape how a Customer Success team operates. Benefits: from Benefits & Perks. Need to capture each benefit bullet. List: - Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. - In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundi. - Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. - Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. - Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! - AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here ”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We should exclude EEO boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The last paragraph about equal opportunity is EEO boilerplate; we should remove it. Also the AI in hiring process line maybe not boilerplate but it's a note; could keep? It's not EEO. It's a note about AI in hiring process. Might keep as part of benefits? It's not a benefit per se but it's a statement. The instruction: remove EEO/equal-opportunity/scam-warning boilerplate. The AI in hiring process is not EEO; it's a note about process. Could keep but it's not a benefit. Might be better to omit as it's not a benefit. However the Benefits & Perks section includes that line; we could keep it as a bullet under Benefits? It's not a benefit but a process note. Safer to omit it as it's not a benefit. Also the line "Everyone is welcome at Camunda" is part of EEO? It's about inclusion; could be considered EEO. Safer to remove. Thus Benefits bullets: Remote & Flexible, In Person Connection, Health & Wellbeing, Financial Security, Professional Growth. Pay: include salary ranges as given. We must not include schedule. Now produce HTML. Be careful to escape any special characters? Not needed. We'll output:

About the role

As a Customer Success Manager at Camunda, you’ll be the strategic partner to a portfolio of enterprise customers, helping them turn complex process orchestration and automation goals into real, measurable outcomes. You’ll sit at the intersection of business impact and technical possibility—guiding customers through adoption, growth, and renewal while collaborating closely with Sales, Product, Engineering, Consulting, and Support. In line with our FAITH values (Focus, Ambition, Integrity, Talent, Humor), you’ll combine clear thinking, honest partnership, and a bias for action to drive long-term success for our customers and for Camunda.

Responsibilities

• Own a portfolio of enterprise customers and act as their primary strategic partner from onboarding through renewal—aligning on goals, success measures, and an adoption roadmap that delivers real business value.
• Drive retention and expansion by managing health, risk, and opportunities across your accounts, partnering with Sales and internal teams to secure renewals and uncover meaningful growth opportunities.
• Lead structured customer conversations (e.g., onboarding sessions, success plan reviews, value and health check-ins) that connect Camunda capabilities to customer outcomes in clear, business-friendly terms.
• Use data to tell the story—leveraging usage, value, and health signals to prioritize actions, forecast outcomes, and make informed recommendations for both customers and internal stakeholders.
• Project manage cross-functional work (with TAMs, Consulting, Product, and Support) to unblock customers, close the loop on issues, and keep complex programs moving forward.
• Contribute to our Customer Success practice by sharing learnings, mentoring peers, and helping refine playbooks, processes, and tooling as our team and portfolio scale.

Requirements

• Ability and/or willingness to use our product.
• Relevant experience: 6+ years in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, ideally working with enterprise customers.
• Relationship & stakeholder management: Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome-focused conversations.
• Commercial awareness & forecasting: Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and risk/opportunity assessment.
• Data-informed decision-making: Ability to interpret customer data (adoption, health signals, value metrics) and turn it into clear insights, priorities, and next steps for both customers and internal teams.
• Communication & facilitation: Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment.

Skills