Customer Success Manager, Agency Partnerships
What Do We Do?
Triple Whale is the AI operating system built for modern e-commerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.
We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.
The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.
What You're Applying For
As an Agency Customer Success Manager at Triple Whale, you will focus on and support our agency partners who handle a portfolio of brands on Triple Whale.
Your core responsibility will be working with agencies as a trusted consultant and technical problem solver - advising on marketing strategy, best practices and feature functionality. Location: We are prioritizing candidates based in the Pacific Time Zone. This role partners closely with colleagues and customers across APAC, so candidates should be comfortable maintaining regular overlap with a portion of the APAC workday.
What You'll Do
- Proactive support to agency technical inquiries and problems via Slack, Support chat, and email
- Work closely with the Agency Partner Managers to deepen the relationship, identify areas for expansion within their portfolio, and flag enablement needs and risks
- Closely collaborate with Sales, Solutions Architects, and Support to provide maximum support and value for our agency partners and their clients
- Revenue and renewal forecasting for agency-managed accounts
- Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
- Lead and present at agency meetings, both in-person and over video conference
- Lead discussions with agencies to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
- Contribute to the continued development and improvement of the Triple Whale Customer experience
What You'll Bring
- Previous experience servicing customers in the e-commerce space, highly preferred from a SaaS or agency environment
- Ability to thrive in a dynamic, fast-paced startup environment
- Superb written and verbal communication skills
- Quick learner
- Flexible, embraces change and new responsibilities
- Excellent computer skills and tech savvy
- Service-oriented, passionate about providing top-notch service to our clients
- Detail-oriented, capable of handling multiple responsibilities at once
- Positive attitude, empathy, and high energy
- Thrives in a collaborative team environment
Our Values
- We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
- We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
- We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
- We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
- We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.
Pay
Base Compensation Range: $100,000-$115,000
Schedule
Remote work is available, but candidates should be comfortable maintaining regular overlap with a portion of the APAC workday.
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Job Title
Customer Success Manager, Agency Partnerships