Customer Success Manager, Activate

What you can expect as a Customer Success Manager:

• Drive Strategic Customer Relationships: Form lasting relationships with both property teams and senior decision makers across the country. You will be instrumental in nurturing these connections from initial contact through engagement, serving as a critical touchpoint for ongoing success.
• Ensure Platform Adoption and Value: Proactively engage to monitor product utilization and ensure high adoption rates. Work independently with property teams on issues to achieve resolution. Take a prospect’s vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals
• Leverage Engagement Data for Growth: Utilize data to automate busywork so you can focus on connection, enablement and experimenting with strategies to drive growth. This includes tracking customer engagement metrics to provide critical insights and proactively identifying key upsell and expansion opportunities within managed accounts.
• Scale and Collaborate: You will learn to manage across scale, using data to identify pipeline efficiently while collaborating closely with senior leadership to generate pipeline growth.

VTS Values & How We Show It:

• Strive for Excellence - Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - Offer competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you’re building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

Pay Transparency:

The base salary is market-driven at the time of offer and is based on tier 1 market data. The salary for this role will range between $100,000 and $125,000 and is determined by several factors, including your skills, prior relevant experience, quality of interviews, leveling, and geography. There is a bonus structure for the position that will bring the OTE (on target earnings) to $110,000 - $137,500 depending on the base salary agreed upon and achievement to goals.