Customer Success Engineer, Public Sector

About the role

As a Customer Success Engineer, Public Sector, you are the trusted technical advisor for named Rescale customers. You will lead and own technical engagements, working closely with customers and internal teams to deliver the best cloud HPC experience. You enjoy building meaningful relationships and are willing to go above and beyond for customers.

Responsibilities

• Become a trusted technical advisor and own the technical relationship with customers.
• Lead technical activities from deployment, lunch and learn sessions, user training, and support.
• Collaborate with Rescale Solutions Architects to plan and execute successful deployments of Rescale solutions.
• Work independently to analyze technical needs, requirements, current infrastructure, operations, and workflows.
• Onboard new customer workflows and grow Rescale’s footprint.
• Gain deep knowledge of customer workflows and HPC environments.
• Work with customers to define and execute their digital transformation strategy, migrating workloads from on-prem to the cloud.
• Articulate and present Rescale solutions at conferences, user groups, webinars, and other events.
• Collaborate with Product Management to provide feedback and improve the design of the ScaleX platform.

Requirements

• Experience working on complex technical challenges within the defense or public sector.
• Customer obsession as a top priority, using empathy to approach customer solutions.
• Enjoy solving difficult problems and strive to find the best solutions.
• At least 2 years of software, hardware, or cloud experience in a customer-facing role.
• B.S. in engineering, computer science, math, physics, or equivalent.
• Candidate must be a U.S. Person.

Preferred Qualifications

• 3 years of enterprise cloud, hardware, or software technical experience.
• General knowledge in at least one high-performance computing (HPC) discipline (e.g., CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir/Seismic Simulation, Media Rendering, Machine Learning, Financial).
• Experience with enterprise customers in industries such as aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, or federal sector.
• Experience with HPC simulation software (e.g., ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD).
• Strong presentation skills, able to explain highly technical topics in an easy-to-understand manner.
• M.S. in engineering, computer science, or equivalent (preferred).
• Ability to manage multiple complex projects and coordinate across diverse teams and locations.
• Understanding of HPC, schedulers, IaaS, scripting languages, and how these tools are deployed by customers.

Pay

Compensation range: $110K - $150K.