Customer Success Engineer II - Field Integration and Exercise Su with Security Clearance

Key Responsibilities

• Deploy, configure, and operate COMPASS and Mantle during live exercises, demonstrations, and operational test events
• Serve as the on-site technical lead during multi-week exercises, responsible for system performance, uptime, and integration success
• Integrate products into systems-of-systems environments, including ISR platforms, TAK ecosystems, and tactical networks
• Troubleshoot issues across networking, compute, containerized services, and data flows in dynamic or degraded (DDIL) environments
• Rapidly adapt to evolving mission requirements and architectures during live operational events
• Represent NexTech Solutions in front of operational users, integrators, and government stakeholders in field environments

Customer Success & Pre-Sales Support

• Support Sales Directors (Compass and Mantle) in technical demonstrations, discovery sessions, and proof-of-concepts
• Aid in new customer engagements by configuring and showcasing real-world use cases aligned to mission needs
• Support renewals and expansion efforts by ensuring customers are successfully adopting and utilizing COMPASS and Mantle
• Deliver hands-on training for both technical and non-technical users
• Translate customer requirements into practical configurations and deployment approaches

Kubernetes & Containerized Environment Integration

• Deploy and integrate COMPASS within Kubernetes-based environments using operator-level tools and workflows
• Configure and troubleshoot:
• Pods, services, and networking
• Containerized application deployments
• Data flows between COMPASS and other platform components
• Support integration into modern C2 and ISR ecosystems (e.g., Anduril Lattice, NGC2 architectures) where Kubernetes is the baseline
• Use tools such as kubectl, Helm, and container registries to deploy, validate, and troubleshoot systems
• Diagnose issues across:
• Application layer (COMPASS/Mantle services)
• Container orchestration layer (Kubernetes)
• Underlying infrastructure and network

Product Feedback & Continuous Improvement

• Capture insights from field exercises and customer engagements to inform Product and Engineering roadmaps
• Develop and refine technical playbooks, best practices, and documentation based on real-world deployments
• Identify repeatable patterns to improve scalability of deployments and customer onboarding

Travel

60-75% (episodic, primarily CONUS-focused); Frequent travel to support week-to-month-long exercises and operational events. When not deployed, role transitions to remote/hybrid customer success and pre-sales support.