Customer Success Engineer (Contract)

About Our Client: The organization operates in the voice AI industry, developing advanced AI voice agents that transform traditional contact center operations. Its technology helps businesses manage sales, support, logistics, and other customer interactions at scale while reducing the need for constant human oversight. The company has experienced significant growth and operates as a highly distributed organization focused on building an AI-powered customer experience platform. About the Opportunity: The Customer Success Engineer supports enterprise customers in deploying, integrating, and scaling AI voice agents. This role combines software engineering, customer success, and AI implementation to help customers launch successful solutions and expand their use of the platform. The position serves as a trusted technical partner, bridging customer needs with technical execution while directly contributing to adoption, satisfaction, and account growth. Responsibilities: • Support technical onboarding, implementation, and deployment activities for enterprise customers.• Help customers successfully launch, configure, and scale AI voice agents.• Build trusted relationships with customer engineering and technical teams.• Collaborate directly with customers to develop AI voice agents and design effective conversation flows.• Debug APIs, webhooks, SIP, telephony, authentication, integrations, latency, and other technical issues.• Troubleshoot production deployments and resolve complex technical problems.• Work directly within customer codebases when necessary to support integrations and implementations.• Identify product gaps and opportunities through customer feedback and technical experience.• Translate customer needs and challenges into actionable product and engineering improvements.• Collaborate closely with Product and Engineering teams to resolve issues and enhance the platform.• Help customers identify and launch new AI use cases.• Identify opportunities to expand customer adoption and platform usage.• Serve as a trusted technical advisor throughout the customer lifecycle. Requirements: • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.• 2–8 years of professional experience in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role.• Strong technical troubleshooting and problem-solving skills.• Experience working with APIs and diagnosing complex technical issues.• Strong written and verbal communication skills with the ability to explain technical concepts clearly to customers.• Comfortable working directly with customers to design and implement technical solutions.• Ability to work some overlapping hours with a Pacific Time-based team and customer base. Pay Range and Compensation Package: • Monthly compensation range of $6,000–$7,500 USD, depending on experience. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.