Customer Success Engineer
About the role
As a Customer Success Engineer (CSE), you will be engaged by Customer Success Managers (CSMs) and assist with technical advice, running demos, system configuration advice, and admin training. You will work closely with CSMs to address customer questions about their existing products and services. You will possess an in-depth knowledge of Dialpad's products and services, relating this knowledge in a way that is understandable to non-technical customers.
Responsibilities
- Product and feature demonstrations, including integrations from the Dialpad App Marketplace.
- Deliver proactive technical audits of our customers' Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.
- Assist our enablement partners with product education programs that aim to uplevel the technical grasp of CS partners.
- Partner with the CSM team throughout the Customer Experience.
Requirements
- A technical curiosity and an excitement about delivering a technology solution that makes work better.
- Ability to complete the Sales Engineering Demo Certification.
- Knowledge of UCaaS and CCaaS solutions.
- 3+ years of experience in a UCaaS or CCaaS environment.
Qualifications
The target base salary range for this position is $133,025—$168,725 USD for candidates based in Colorado. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Skills
- A technical curiosity and an excitement about delivering a technology solution that makes work better.
- Ability to complete the Sales Engineering Demo Certification.
- Knowledge of UCaaS and CCaaS solutions.
- 3+ years of experience in a UCaaS or CCaaS environment.
Benefits
We offer competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
Pay
The target base salary range for this position is $133,025—$168,725 USD for candidates based in Colorado. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Schedule
This hybrid position reports to our Customer Success Engineering leader, with preferred working hours set as US Core Hours, with Eastern, Mountain, or Pacific time depending on the agreed schedule.