Customer Success Engineer

CIPO Software is transforming the way data is collected, analyzed, and used in a standardized and collaborative manner, leading to continuous improvement across industries.

About the role

We are seeking a Customer Success Engineer to enhance the success of CIPO’s customers and drive their overall satisfaction. In this role, you will serve as a product champion for CIPO and act as a subject matter expert throughout the customer journey, from implementation to renewal. Your success will be measured by the customer’s ability to adopt our platform and achieve continuous business improvements from their investment in CIPO. You will make a meaningful impact on customers across various industries by connecting them through our business process execution platform.

As a Customer Success Engineer, you will be responsible for post-sales implementation and long-term adoption of our shared book of business. You will help organizations understand best practices related to construction technology and the significant business benefits that can arise from it. You will thrive in a collaborative, creative, and proactive environment that values openness, optimism, and accountability. You will work closely with various departments, including Sales, Product, and Marketing. Ideal candidates should be enthusiastic about technology.

Responsibilities

• Make data-driven recommendations to customers on how to optimize the value of CIPO based on customer analytics and industry best practices.
• Create value-based presentations that address customer business challenges and accelerate the adoption of the CIPO platform.
• Provide product roadmaps and release updates to ensure customers can leverage our cutting-edge technology.
• Lead product demonstrations and coordinate various technical resources, both internal and external.
• Deliver exceptional responsiveness and customer service through clear and effective communication with clients.
• Foster a positive team culture by supporting and mentoring fellow team members.
• Collaborate with all levels of the CIPO organization to develop best practices and help CIPO evolve as a market leader.
• Develop a deep understanding of CIPO’s products, professional services, and industry best practices.
• Travel up to 15% to client sites and attend industry events.

Requirements

• Ability to communicate optimistically, clearly, and effectively with clients while handling inquiries with professionalism.
• Minimum of 1 year of experience in Customer Success, Professional Services, or Technical Pre-Sales is preferred.
• Minimum of 1 year working in the Public sector is a plus.
• Ability to work collaboratively with multiple stakeholders on time-sensitive projects.
• Outstanding presentation and communication skills, both in-person and virtual, as well as in writing.
• Strong analytical and problem-solving skills to extract relevant and impactful insights from complex data.
• Positive energy source capable of thriving in a fast-paced, diverse, and forward-thinking environment.

While this role is remote, applicants from Southern California are preferred. We do not accept offshore applicants, third-party B2B, or H1B support.