Customer Success Engineer

About the role

We are looking for a Customer Success Engineer to join our fast-growing team. This role requires a unique blend of technical expertise and customer relationship-building skills.

Responsibilities

• Provide personalized support to a diverse range of customers, including startups and Fortune 500 companies.
• Identify and resolve technical issues, collaborating with product and engineering teams to develop solutions.
• Create and maintain clear, helpful resources such as guides, FAQs, and best practices to enhance user experience.
• Collaborate with cross-functional teams to gather user feedback and contribute to product roadmap improvements.

Requirements

• 2+ years of experience in technical support, customer support engineering, or a related role, preferably in SaaS or AI-driven products.
• Comfortable with technical documentation, APIs, and basic Python scripting.
• Strong communication skills, able to explain complex ideas to both technical and non-technical audiences.
• Able to solve customer problems with empathy and grace.
• Proactive in using insights to drive improvements at scale.
• Located in or willing to relocate to Santa Barbara.

Qualifications

• Passion for building customer relationships and a strong technical background.
• One of the most ambitious individuals you know.

Skills

• Technical Support Experience
• Customer Support Engineering
• SQL Experience
• Python Scripting
• Communication Skills
• Solving Customer Problems
• Curiosity and Empathy
• Fast-Paced Startup Environment

Benefits

At Unwrap, you will have the opportunity to make a significant impact on both our product and our customers' experience. You will be part of a small, motivated team that is passionate about connecting users and builders to ensure products people love are built.

Pay

$100K - $125K

Schedule

Full-time position