Customer Success Engineer

About the Role

You’ll be Edia's dedicated Customer Success Engineer (CSE)—a foundational hire on the Customer Solutions & Implementations team, reporting to our VP of Customer Success. You’ll function as the technical lead for integrations across CS, Engineering, and district IT stakeholders, balancing technical execution with strong project management and change-management instincts. This is not a standard onboarding role. You’re implementing a multi-product platform with multiple integration points, in districts with complex IT environments, competing priorities, and tight timelines. You bring an engineering mindset to every integration challenge—comfortable diving into API specs, data mapping, and system architecture—while maintaining the project rigor and customer judgment to deliver on school-year timelines.

Responsibilities

• Technical Integration Leadership
  • Execute SIS integrations across PowerSchool, Infinite Campus, Synergy, and other legacy platforms—defining data mapping specs, transformation logic, and validation requirements.
  • Own SFTP pipeline setup, Clever/ClassLink rostering configuration, SSO provisioning, and platform-level data ingestion workflows.
  • Write and review data transformation scripts, API integration specs, and configuration documentation. Hands-on coding ability is a strong plus; deep fluency in data models, REST APIs, and ETL patterns is required.
  • Serve as the primary technical interface between Edia’s engineering team and district IT—translating complex technical environments into clear implementation architectures.
  • Identify integration risks early: schema mismatches, API rate limits, authentication edge cases, and data quality issues—and drive engineering solutions before they block go-lives.
• End-to-End Implementation Ownership
  • Lead full-lifecycle implementation projects from contract signature through go-live: project plans, technical milestones, dependency mapping, risk registers, and stakeholder coordination.
  • Receive structured handoffs from Sales (SOW, technical requirements, champion intro) and manage clean transitions to CSM at go-live with full configuration documentation and adoption metrics.
  • Own the internal status cadence across Product, Engineering, Support, and CS—removing blockers and driving accountability across all workstreams.
• Customer & Change Management
  • Navigate district procurement timelines, IT governance processes, and organizational dynamics to keep implementations on track.
  • Guide district stakeholders—from IT directors to curriculum leads—through technical onboarding and rollout best practices.
  • Proactively surface adoption risks and drive mitigation plans before they become blockers.
• Scale the Function
  • Design the playbooks, tooling, templates, and success metrics to scale from a handful of concurrent implementations to 3–4x that volume in 2026.
  • Define when deeper technical engagement (e.g., Forward Deployed Engineer support) is required.
  • Help define the long-term shape of the implementation team as we grow.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a closely related technical field.
• 4+ years in technical implementation, solution engineering, integration engineering, or a closely related technical delivery role with a SaaS or data-intensive environment.
• Hands-on experience with data integrations: REST APIs, SFTP pipelines, ETL workflows, data mapping, and schema design. Ability to read and write code (Python, SQL, or similar) is a strong plus.
• Deep fluency in integration patterns and system architectures—comfortable reviewing API specs, debugging data pipeline issues, and writing technical configuration documentation.
• Proven track record delivering complex, multi-stakeholder technical projects on deadline in enterprise or public-sector environments.
• Exceptional communication across technical and non-technical audiences—from IT architects to district superintendents.
• Strong project management discipline: risk management, dependency tracking, milestone accountability.

Benefits

• Foundational technical role with direct influence on platform architecture, integration standards, and team structure.
• High-visibility position working closely with Engineering, Product, and GTM leadership.
• Competitive compensation ($100,000–$150,000), equity, flexible vacation, and technology stipend.
• Hybrid-friendly with flexibility on remote work.

Pay

The expected salary and bonus range for this position is $100,000 - $150,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience. Additional benefits include equity.