Customer Success Engineer

About the role

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

As a Customer Success Engineer, you’ll be engaged by CSMs and assist with technical advice, running demos, system configuration advice, and admin training. You’ll work closely with CSMs to address customer questions about their existing products and services. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.

This hybrid position reports to our Customer Success Engineering leader, with preferred working hours set as US Core Hours, with Eastern, Mountain, or Pacific time depending on the agreed schedule.

Responsibilities

• Product and feature demonstrations, including integrations from the Dialpad App Marketplace.
• Deliver proactive technical audits of our customers' Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.
• Assist our enablement partners with product education programs that aim to uplevel the technical grasp of CS partners.
• Partner with the CSM team throughout the Customer Experience.

Requirements

• A technical curiosity and an excitement about delivering a technology solution that makes work better.
• Ability to complete the Sales Engineering Demo Certification.
• Knowledge of UCaaS and CCaaS solutions.
• 3+ years of experience in a UCaaS or CCaaS environment.

Why Join Dialpad

Work at the center of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.