Customer Success Engineer
About the Role
As a Customer Success Engineer (CSE), you’ll be engaged by Customer Success Managers (CSMs) and assist with technical advice, running demos, system configuration advice, and admin training. You’ll work closely with CSMs to address customer questions about their existing products and services. This hybrid position reports to our Customer Success Engineering leader, with preferred working hours set as US Core Hours, with Eastern, Mountain, or Pacific time depending on the agreed schedule.
Responsibilities
- Product and feature demonstrations, including integrations from the Dialpad App Marketplace.
- Deliver proactive technical audits of our customers' Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.
- Assist our enablement partners with product education programs that aim to uplevel the technical grasp of CS partners.
- Partner with the CSM team throughout the Customer Experience.
Requirements
- A technical curiosity and an excitement about delivering a technology solution that makes work better.
- Ability to complete the Sales Engineering Demo Certification.
- Knowledge of UCaaS and CCaaS solutions.
- 3+ years of experience in a UCaaS or CCaaS environment.
Why Join Dialpad
Work at the center of the AI transformation in business communications, build and ship agentic AI products that are redefining how companies operate, and join a team where AI amplifies every employee’s impact. We offer competitive salary, comprehensive benefits, and real opportunities for growth. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Benefits
Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.