Customer Success Consultant

About the role

We are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight's solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience. As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
• Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
• Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
• Translate data into insights and actionable recommendations
• Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
• Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
• Guide clients through program design, configuration, and optimization
• Provide expertise on benefits administration, practice management workflows, and union-related considerations
• Identify and address gaps in performance, bringing forward proactive solutions
• Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
• Support renewals and expansion opportunities by clearly articulating value and impact
• Contribute to best practices and scalable strategies across the Customer Success organization

Requirements

• 5+ years in Customer Success, Account Management, or Consulting
• Experience working in or with practice management (health systems, clinics, or provider operations)
• Experience working in or with labor unions or unionized populations
• Strong understanding of healthcare benefits and/or digital health solutions
• Strong understanding of employer-sponsored healthcare models

Qualifications

• Experience supporting large, complex clients (enterprise or multi-stakeholder environments)
• Background working with benefits leaders, HR teams, or health plans
• Familiarity with collective bargaining environments and union dynamics
• Based in or near the Seattle area

Pay

$81,492.00 to $122,238.00