Customer Implementation Success Consultant

What You’ll Do

• Serve as customer advocate during software implementation, providing support and issue resolution
• Partner with customers to drive software adoption, providing guidance and training
• Collaborate with internal implementation teams to share insights, identify gaps, and keep projects on track
• Participate in customer meetings, providing updates, recommendations, and progress reporting to key stakeholders

What You Bring

• A customer-first mindset and a passion for helping others succeed
• Strong communication skills with the ability to explain complex concepts clearly
• The ability to manage multiple projects and priorities in a fast-paced environment
• A positive, team-oriented attitude with strong collaboration skills
• Available for some travel (15%)

Requirements

• Experienced with EDI, FSS, Mobile Communications, etc.
• Experience working on implementation/integration projects
• Experience providing training experience or teaching in a formal or informal environment
• Experience with McLeod Software products in a support or training capacity (required)
• Transportation industry knowledge/experience (preferred)
• Bachelor’s degree (preferred)

Technical Skills

• Proficiency with Microsoft Office
• Previous experience with McLeod Software (required)