Customer Success Client Portfolio Leader

Responsibilities

• Guide clients by recommending and executing best practices for products
• Lead renewal strategy development, negotiation, and internal planning
• Collaborate with Client Success Manager for day-to-day relationship activities
• Establish and improve strategic relationships with client teams and executives
• Define solutions to enhance engagement rates with products
• Mentor team members to maintain best practices in client relations
• Manage client concerns and provide creative, performance-based solutions
• Conduct formal review meetings to assess client performance and concerns

Qualifications

• 7+ years in account management/client success within carrier, consultancy, or healthcare vendor
• Proven track record with mid-to-large employer accounts (5,000+ lives)
• Strong organizational and human relations skills
• Exceptional negotiation and persuasive capabilities
• History of meeting goals managing a complex book of business
• Skilled in facilitating strategic planning discussions

Pay

$115,000 – $135,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available