Customer Success Manager - Portfolio Accounts

Responsibilities

• Engage with diverse company customers to enhance adoption
• Conduct discovery sessions to understand customer needs
• Consult on organizational change management for the company adoption
• Lead design workshops for process adaptation in the company
• Perform storytelling business reviews to highlight customer value
• Empower customers to become self-sufficient company users
• Consult on AI strategy to drive measurable business outcomes

Qualifications

• 5+ years in Account Management or Customer Success role
• Experience advising on AI tools and integration
• Strong data literacy with usage data and analytics
• Ability to guide change management in tech transitions
• Curiosity about AI and emerging technologies

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• Catering options to meet dietary preferences

Pay

• $116,800 – $132,800 annually

Schedule

• Remote - US based candidates only, no visa sponsorship available