Customer Success

Key Responsibilities and Essential Duties

• Primary liaison between the customer, commercial organization, IT resources and internal support functions
• Utilize Microsoft office suite to support daily operations, reporting, and customer communications
• Gather, prioritize, and communicate functional and technical requirements to the appropriate cross-functional organizations
• Support the implementation, testing, and execution of proposed/new solutions for key development
• Maintain ongoing communications with external clients, IT and operations to ensure excellent service and issue resolution
• Manage customer correspondence and provide timely responses to inquiries and requests
• Analyze operational data, identify trends, and assist with problem resolution and process improvements.

Qualifications

• Self-motivated professional with excellent verbal and written communication skills, capable of working with both non-technical and technical teams
• Strong customer service and relationship skills, ability to work in team-oriented environment
• Proficient to expert in Microsoft Office Suite, particularly Excel, with the ability to quickly learn new software and systems
• Ability to work in a cross-functional environment
• Analytical with strong problem-solving abilities
• Experience with data analysis, data mining and manipulation preferred