Customer Success

Who We Are

Quantifind helps some of the world’s biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences. Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources.

What a Great Candidate Looks Like

• Minimum of a Bachelor’s degree with a major in Financial compliance, or STEM Field. A Master’s degree is a plus.
• 5+ years of experience working with banking or financial services customers
• A great communicator across a variety of business, executive, and technical audiences
• Excellent organizational skills and excel at task management and prioritization
• Tech-savvy and experienced in training and/or supporting enterprise software tools for enterprise customers
• Passionate about solving customer needs, and able to set and manage customer expectations
• A team player and a creative problem solver with high attention to detail

The Opportunity We Offer

• Become a key member of a growing and close-knit team
• Ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals
• Work closely with the Customer Success, Product, Data Science, Engineering and Sales Teams
• Drive client satisfaction and success within the realm of large, complex financial institutions
• Manage and enhance strategic relationships, ensure seamless onboarding, and deliver exceptional support throughout the client lifecycle

Our Benefits

• Competitive salary
• Company equity
• Exceptional benefits package
• Flexible vacation & paid time off
• Employer-matched 401(k) plan
• A fun environment where work-life balance is valued

Pay

The base salary range for this full-time position is $100,000 - $145,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Schedule

We operate an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Due to the location of our clients, our preference is an East Coast based candidate, with Charlotte, North Carolina preferred.