Customer Success

North Cloud is building the next‑generation cloud spend management platform, giving companies real‑time visibility, control, and automation over their cloud finances. Backed by top‑tier investors and trusted by global customers like Brave, The New York Public Library, and SumUp, we are assembling a world‑class team to redefine how businesses manage cloud infrastructure.

About the Role

We’re hiring a Customer Success Manager to join our growing team in New York. You’ll be the primary point of contact for customers: helping them get onboarded, understand their cost data, and see continuous value through automation and insights. You’ll report to our VP of Sales and work closely with our Engineering and GTM teams to translate technical savings into business impact, ensuring our customers not only save money, but scale smarter.

Responsibilities

• Own customer relationships post‑sale: onboarding, adoption, and ongoing engagement.
• Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly.
• Build and maintain dashboards and reports that highlight customer impact and ROI.
• Partner with Engineering to share feedback, shape features, and improve the user experience.
• Develop repeatable playbooks for account management and renewal processes as we scale.
• Become a trusted advisor to engineering and finance leaders managing cloud spend.

Requirements

• 3–5 years of experience in Customer Success, Technical Account Management, or Operations.
• Experience with FinOps or cloud infrastructure (AWS, GCP, or Azure).
• Data‑driven and comfortable working with metrics, dashboards, and financial modeling.
• Excellent communicator who can translate technical value into clear business outcomes.
• Based in New York City (hybrid) with ability to collaborate in‑office with our team.
• Startup experience: comfortable building structure in fast‑moving environments.

Preferred Qualifications

• Experience supporting customers in cloud, DevOps, FinOps, or infrastructure‑heavy environments.
• Familiarity with AWS, GCP, and Azure cost structures, billing models, and optimization levers (RI/Saving Plans, commitments, rightsizing, anomaly detection).
• Ability to translate data into insights using tools like Looker, Tableau, Metabase, or BigQuery.
• Background working with modern SaaS tools (e.g., Notion, Linear, HubSpot, Snowflake, dbt, Jira).
• Prior experience at a fast‑growing startup where you built or operationalized CS processes from 0→1.
• A passion for making complex technical concepts simple and accessible.
• Comfort working closely with engineers, FinOps practitioners, and product managers.
• Strong storytelling skills—turning dashboards, data, and outcomes into crisp narratives for customers.
• Interest in cloud economics, cost efficiency, and helping companies scale more intelligently.

Pay

The pay range for this role is $90,000 – $120,000 USD per year (Brooklyn HQ).

Schedule

Hybrid role based in New York City, with an office in Dumbo, Brooklyn.