Customer Success

Responsibilities

• Lead the onboarding process for new schools, ensuring a smooth and impactful introduction to Lumi’s platform.
• Plan and execute professional development sessions, empowering educators to integrate storytelling and technology into their classrooms effectively.
• Build and maintain strong relationships with educators, administrators, and district leaders, acting as a trusted partner and advocate for Lumi.
• Facilitate regular school and district meetings to monitor progress, gather feedback, and address any challenges.
• Organize and oversee enrichment trips, speaker events, and end-of-year showcases, ensuring exceptional delivery and alignment with program goals.
• Utilize Lumi’s built-in feedback tools to gather insights from users and translate them into actionable improvements.
• Serve as the voice of the customer, working closely with Lumi’s product and leadership teams to refine and enhance offerings.

Requirements

• 3+ years of experience in customer success, education program management, or a related field.
• Exceptional interpersonal and organizational skills, with a proven ability to manage multiple stakeholders and projects simultaneously.
• Passion for education and a strong understanding of the unique needs of schools and districts.
• Comfort with presenting in professional development settings and leading discussions with diverse audiences.
• Familiarity with technology platforms and an enthusiasm for learning and teaching new tools.

Compensation

Salary range: $90,000 - $120,000
Equity range: 0.02% - 0.06%

Location

Remote within the US, with regular in-person meet-ups.