Customer Success Associate (Sales Track)

About The Role

This is the first step of a structured path from Customer Success into sales. You start by owning customer success work and learning the product deeply, then move into handling inbound sales, and — on demonstrated performance — into an Account Executive role over roughly 12 to 18 months. We are direct about this on purpose. The role is built for someone who wants a sales career and is willing to earn it by mastering the product and the customer first. Progression is based on results, not time served.

What You'll Do First (Customer Success)

• Onboard new customers and get them running on the OptiSigns platform
• Become an expert in the product: the software, supported displays and devices, and common deployment setups
• Answer product and technical questions, troubleshoot issues, and resolve or route them cleanly
• Drive adoption and retention across your accounts
• Handle inbound questions from prospects and existing customers
• Capture customer and product feedback for the product and sales teams

Requirements

• You want a career in sales and see product and customer mastery as the right foundation for it
• Competitive and self-motivated. You measure yourself by outcomes
• Coachable. You take feedback and act on it quickly
• A strong communicator in writing and on calls
• Comfortable with technical products. You can learn hardware and software and explain them simply
• Experience using AI tools as a standard part of how you work, without losing judgment
• Steady under repetition and rejection. You hold your standards through a long ramp
• Prior experience in a customer-facing, support, or sales role — or a record that shows the traits above
• Ability to work from the Houston office four to five days a week is required

Nice to Have

• Prior SDR, inside sales, other sales, or Business Analyst experience
• Analytical mindset
• General IT familiarity — devices, displays, basic networking
• Experience with SaaS, AV, or digital signage
• A second language relevant to our European or Asian markets

What We Offer

• $40-44K starting base, with earning potential that roughly doubles as you move into sales, plus performance incentives tied to your progression
• Structured product and field training, and direct sales coaching
• A defined path to Account Executive on a 12 to 18 month horizon for those who earn it

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Paid time off