Customer Success Associate - Entry Level

About the role

The position involves delivering an intensive job training program focused on building professional and technical skills in Customer Experience pathways such as Banking, Customer Success, or Insurance Operations & Claims.

Responsibilities

• Provide in-classroom training, mentorship, and coaching to young adults.
• Support participants in skill development, resume building, interview preparation, and networking.
• Assist with internship placement and career guidance at partner organizations.
• Facilitate access to industry-specific knowledge and professional development opportunities.
• Deliver industry-relevant training focused on customer service, finance, and business communication.
• Support students throughout the program, including during internships at partner organizations.
• Help participants develop career readiness skills and connect them with employment opportunities.
• Promote ongoing professional growth and success for program participants.

Qualifications

• High school diploma or GED, with no Bachelor's degree obtained.
• Eligible to work in the U.S.
• Motivated to learn technical and professional skills.

Skills

• Strong relationship-building and entrepreneurial mindset.
• Excellent communication, coaching, and interpersonal skills.