Customer Success Associate

Pay: $54,000.00 - $58,000.00 per year Job Description: Customer Success Associate Location: Virginia Beach Start Date: Immediate About Scientific Safety Alliance (SSA) At Scientific Safety Alliance (SSA), we're on a mission to revolutionize how scientists experience regulation-mandated services. We provide testing, inspection, and calibration services—and supply air filters and equipment parts—to pharmaceutical, medical device, and research organizations across the U.S. We’re growing fast. With 16 acquisitions in a little over 2 years, a customer base of 4,500+, and a spot on Inc. Magazine’s 2024 & 2025 Fastest-Growing Private Companies, SSA is scaling quickly—and looking for bold, customer-obsessed talent to grow with us. The Role Customer Success Associate Keystone Certification Full-time Hybrid: 3 days in our Virginia Beach office, 2 days remote Keystone Certification tests and certifies cleanrooms, biosafety cabinets, fume hoods, and HEPA-filtered equipment for pharmacies, hospitals, universities, and labs. We're hiring a Customer Success Associate to support our Customer Success Managers behind the scenes, with a clear path to becoming a Customer Success Manager. What You'll Do Track certification reports from job completion to client delivery, and catch anything late or missing File reports and certificates in client folders and customer portals (SharePoint) Keep client, site, and equipment records current in HubSpot, NetSuite, and our tracking spreadsheets Build recertification lists and prepare jobs for scheduling Draft routine client emails and pull together account data for meetings, quotes, and bids Handle routine client requests, like report copies and scheduling confirmations, as you grow Your growth path Learn the work (first 90 days): our services, systems, and reporting; shadow client emails and calls Run the back office (months 4–12): own report tracking and recertification lists; handle routine client requests Take on accounts (months 12–24): manage a small set of client accounts with CSM support Customer Success Manager: full ownership of client accounts What success looks like in your first four months Reports are tracked, filed, and delivered on time, with no missing client records HubSpot, trackers, and portals stay accurate without follow-up Your drafted client emails need minimal edits before sending You've taken routine administrative work off the CSM's plate You're ready to take on Stage 2 responsibilities What we're looking for 1–2 years in administrative, customer service, or operations support Strong attention to detail; organized and reliable with deadlines Comfortable in Microsoft 365, especially Excel, Outlook, and SharePoint Clear, professional writing Interest in growing into a client-facing role Nice to have: CRM experience (HubSpot), or a lab, pharmacy, healthcare, or compliance background What You Bring 1+ years in a customer success, account management, or client-facing role.Strong relationship-building skills with a customer-first mindsetAbility to understand and explain technical or service-based offeringsOrganizational and problem-solving skills to manage multiple accounts simultaneouslyComfortable working in a high-growth, fast-changing environment Why You’ll Love It Here A mission that matters—supporting scientific innovation through compliance and safetyA culture that values autonomy, embracing change, integrity, openness and urgency.Room to grow professionally—we’re scaling fast and investing in our peopleExposure to leading pharma, med device, healthcare and research organizations.Competitive salary, benefits, opportunities for advancement and most importantly ownership equity. We want everyone to think like an owner.You will be a thought-partner in providing ideas that shape the future of SSA. Benefits Equity ownership in SSA401(k)Dental insuranceHealth insurance (100% for employee and family)Life insurancePaid time offParental leave Job Type: Full-time Benefits: 401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offReferral programVision insurance Ability To Commute: Virginia Beach, VA 23451 (Preferred) Work Location: Hybrid remote in Virginia Beach, VA 23451