Customer Success Associate

Job Summary

We are seeking a dependable and detail-oriented Customer Success Associate to support daily operations and ensure a smooth experience for our clients. This role works closely with Customer Success Account Managers and pharmacy teams to provide timely communication, resolve issues, and support overall workflow efficiency. This is a full-time, remote position.

Schedule

Monday through Friday, 9:00 AM to 5:00 PM.

Responsibilities

• Respond to client inquiries and provide timely updates on prescription status
• Monitor prescription workflows and proactively flag delays or discrepancies
• Assist with reshipments and coordinate issue resolution with internal teams
• Maintain and update daily reports as directed by Customer Success Managers
• Provide administrative support to improve operational efficiency
• Communicate clearly and professionally with clients in a HIPAA-compliant system
• Investigate and resolve client concerns in a timely and professional manner
• Identify recurring issues or trends and escalate for process improvement
• Stay up to date on company products, services, and policies
• Perform other duties as assigned to support pharmacy operations, patient safety, and regulatory compliance

Required Qualifications

• 1+ years of experience in customer service, administrative support, or healthcare setting
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Comfortable working in a fast-paced, regulated environment
• Basic computer skills; experience with CRM or ticketing systems is a plus

Preferred Qualifications

• Experience in a pharmacy, medical office, or healthcare environment
• Familiarity with medical terminology
• Proficiency in Microsoft Excel

Pay

$25 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance