Customer Success Associate

Location: Remote — United States | Full-time

About the role

One New Creation is hiring a Customer Success Associate to support leads, customer follow-up, account activity, CRM records, and sales coordination. The position supports residential and commercial moving, customer scheduling, transportation coordination, documentation, and service operations and is designed for someone who can keep details accurate while moving work forward.

Responsibilities

• Support customer success associate activity connected with residential and commercial moving, customer scheduling, transportation coordination, documentation, and service operations.
• Maintain accurate lead, prospect, customer, or account records in the company’s shared sales workflow.
• Complete approved outreach, follow-up, scheduling, or information-gathering tasks.
• Prepare quotes, meeting notes, customer information, or sales-support materials as assigned.
• Coordinate handoffs between prospects or customers and the appropriate internal owner.
• Prepare activity or pipeline updates that help the team manage follow-up consistently.

Requirements

• Strong communication, organization, and customer-service skills.
• Comfort learning CRM, email, spreadsheet, calendar, and web-based sales workflows.
• Ability to maintain accurate records while handling multiple follow-up tasks.
• Professional judgment in customer communication.
• For junior roles, customer service, retail, hospitality, campus, or internship experience can be transferable.
• A pre-employment background check is required.

Pay

$62,500 - $72,500 per year