Customer Success Associate

Official Location: Remote — United States
Job Type: Full Time

About the role

MBSIPH Official is hiring a Customer Success Associate to support leads, customer follow-up, account activity, CRM records, and sales coordination. The position supports business administration, customer communication, reporting, scheduling, record management, and operational support and is designed for someone who can keep details accurate while moving work forward.

Responsibilities

• Support customer success associate activity connected with business administration, customer communication, reporting, scheduling, record management, and operational support.
• Maintain accurate lead, prospect, customer, or account records in the company’s shared sales workflow.
• Complete approved outreach, follow-up, scheduling, or information-gathering tasks.
• Prepare quotes, meeting notes, customer information, or sales-support materials as assigned.
• Coordinate handoffs between prospects or customers and the appropriate internal owner.
• Prepare activity or pipeline updates that help the team manage follow-up consistently.

Requirements

• Strong communication, organization, and customer-service skills.
• Comfort learning CRM, email, spreadsheet, calendar, and web-based sales workflows.
• Ability to maintain accurate records while handling multiple follow-up tasks.
• Professional judgment in customer communication.
• For junior roles, customer service, retail, hospitality, campus, or internship experience can be transferable.
• A pre-employment background check is required.

Pay

$63,500 - $73,500 per year