Customer Success Architect, Cortex

About the role

The Customer Success team at Palo Alto Networks is dedicated to ensuring our clients achieve success with our solutions. This role involves supporting clients post-purchase, driving ROI and value, and troubleshooting critical issues.

Responsibilities

• Acts as the product SME, assisting customers with product questions and technical requirements, writing scripts, troubleshooting, training, and other technical requests.
• Collaborates with product and engineering teams to ensure customers and partners get the most out of our products.
• Ensures technical knowledge is translated into articles and guides for customers to consume, scaling our customer coverage.

Qualifications

• 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise security and IT products, systems, and processes.
• Experience with Linux system administration and troubleshooting.
• Proficiency in scripting with Python and/or JavaScript.
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure.
• Skilled in collaborating with and influencing cross-functional teams.
• Strong communication skills and the ability to build and maintain relationships with customers.

Preferred Qualifications

• Experience with attack surface management or CNAPP.

Pay

$112,000.00 - $182,500.00/yr

Schedule

Remote

Benefits

Not specified

Skills

Not specified

Benefits

Not specified

Is role eligible for Immigration Sponsorship?

No.