Customer Success and Sales Representative

About the role

We are looking for a dependable, organized, and motivated individual to join our team as a Customer Success & Sales Representative during our busy season.

Responsibilities

• Answer inbound customer calls, texts, and emails
• Aid in converting inbound leads into customers
• Conduct outbound follow-up with customers and leads as needed throughout the season
• Help existing customers add services and improve lawn results
• Recommend services and programs based on customer lawn concerns and goals
• Support customer retention and help resolve customer concerns professionally and efficiently
• Process customer payments and update customer accounts
• Cope with communication between customers, technicians, and office staff
• Support sales follow-up and administrative tasks
• Maintain accurate customer notes and account documentation
• Take ownership of customer communication, follow-through, and resolution
• Deliver a high level of professionalism and customer service throughout every interaction

Requirements

• Strong communication and multitasking skills
• Positive, professional, and team-oriented attitude
• Strong organization and attention to detail
• Ability to stay calm, organized, and productive while balancing multiple priorities throughout the day
• Comfortable confidently discussing pricing, service recommendations, and customer solutions over the phone
• Strong work ethic and dependable attendance
• Comfortable learning software systems and office technology
• Someone who takes initiative, communicates clearly, and works to solve problems rather than pass them along

Qualifications

• Previous customer service, inside sales, office, or call handling experience preferred
• Lawn care knowledge is helpful but not required

Skills

• Strong communication and multitasking skills
• Positive, professional, and team-oriented attitude
• Strong organization and attention to detail
• Ability to stay calm, organized, and productive while balancing multiple priorities throughout the day
• Comfortable confidently discussing pricing, service recommendations, and customer solutions over the phone
• Strong work ethic and dependable attendance
• Comfortable learning software systems and office technology
• Someone who takes initiative, communicates clearly, and works to solve problems rather than pass them along

Benefits

• Competitive salary: $18.00–$23.00/hour
• Bonus opportunities based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Pay

$18.00–$23.00/hour + Bonus Opportunities

Schedule

During our busy season