Customer Success Analyst

About the role

The Customer Success Analyst is a high-impact, customer-facing team member dedicated to ensuring our clients' end-users confidently adopt and realize maximum value from our Vision AI solutions. This role directly bridges the gap between usage data and user behavior. By combining hands-on data analysis with direct client engagement, you will proactively guide users through onboarding, deliver engaging enablement training, and run targeted outreach campaigns to turn struggling users into product champions.

Responsibilities

• Direct Client Enablement & Training
  • Lead interactive training sessions, workshops, and live webinars to onboard and upskill client end-users.
  • Conduct direct adoption check-ins with key client user groups to gather qualitative feedback and address usage blockers.
  • Serve as the primary customer-facing specialist for functional product questions, best practices, and daily workflow optimization.
• Proactive Adoption Campaigns
  • Identify low-engagement user segments through data and execute direct outreach campaigns (emails, virtual drop-ins) to re-engage them.
  • Create, host, and distribute localized educational content, video walkthroughs, and "how-to" quick guides directly to client teams.
  • Partner with client-side champions to establish internal peer-enablement programs.
• CSM Collaboration & QBRs
  • Co-present adoption insights and usage trends alongside Customer Success Managers during client meetings and Quarterly Business Reviews (QBRs).
  • Act as the customer's advocate internally, translating direct end-user feedback into structured feature requests for our Product and Engineering teams.
• Data-Driven Insights
  • Monitor user engagement KPIs and build easily digestible usage dashboards.
  • Translate complex system analytics into clear, value-focused stories that show clients exactly how much efficiency they are gaining.
• Collaborate with Everseen’s customers and end users, as well as across Product, Engineering, Operations (customer delivery), and Sales teams to ensure complete rollout.

Requirements

• 1-3 years of experience in a Customer Success, Retail Management, or Training and Enablement role.
• Strong presentation and facilitation skills—highly comfortable commanding a room and explaining technical concepts simply to non-technical users.
• High proficiency in organizing and interpreting usage metrics using tools like Microsoft Excel or Power BI.
• Exceptional written communication skills for drafting clear, friendly, and structured user guides.
• A proactive, empathetic, and problem-solving mindset.
• Willingness to travel is essential for this role. There could be up to 50% travel to customer sites.

Qualifications

• Experience working in a SaaS, Vision AI, or retail technology environment is preferred.
• Prior experience developing insights and best practice recommendations from raw data and trend analysis is advantageous.

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience. Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions and more than six petabytes of video data daily.

Trusted by major food, drug, mass, and specialty retailers around the world—including Kroger, Meijer, and Woolworths—we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell. Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts, and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritize our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

Our Culture

Our culture is built on ownership and accountability; we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions. We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.

Our Values

• We OWN THE OUTCOME. No silos, no excuses.
• We ARE CUSTOMER-FIRST. They guide our decisions.
• We ARE ONE TEAM. Debate, decide, commit.
• We MOVE WITH PACE. With simplicity and quality.
• We RAISE THE BAR. On talent, innovation, and impact.