Customer Success Adoption Manager

About the role

The Customer Success Adoption Manager owns customer adoption and operational performance for HID's EDI, Webshop, and Customer Command Center tools. The role guides customers through onboarding, change, and ongoing optimization; manages escalations; and turns customer and operational insights into measurable improvements. HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Learn more at www.hidglobal.com or our video. HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting‑edge readers, credentials and controllers