Customer Success Account Manager-Carolina

About the role

Carolina, an OFS Company, is seeking a Customer Success Account Manager to be the go-to person for our valued clients. You’ll build meaningful relationships, ensure client needs are met, and help create an exceptional experience every step of the way.

Responsibilities

• Collaborate with internal teams to ensure customer and project needs are fulfilled.
• Review and manage customer orders to ensure everything runs smoothly.
• Respond to customer requests, always putting their experience first.
• Address and resolve any client issues, ensuring their satisfaction.
• Build and maintain strong relationships with existing customers while developing new connections.
• Create a consistent, positive, and repeatable client experience.

Qualifications

• A people person who excels at building relationships.
• A team player who works efficiently in a collaborative environment.
• Someone who can juggle multiple tasks while meeting deadlines.
• Skilled in communication, troubleshooting, and making smart decisions.

Requirements

• Post-secondary education is a plus.
• Experience in customer service or the furniture industry is recommended.