Customer Storytelling Manager, Cloud North America

Applicants in San Francisco with arrest or conviction records will be considered in accordance with local and state fair-chance laws.

About the role

Whether you're on a consumer product (like Gmail, Search, Maps, Chrome, Android) or a business product (Google Ads, AdSense, Google Marketing Platform, Analytics), you take part in a complete marketing experience as you lead every facet of the product's journey. From determining positioning, naming, competitive analysis, feature prioritization and external communications, you help shape the product and help it grow a consumer base. This means you work with a cross-functional team across Sales, corporate communications, legal, webmasters, product development, engineering and more. In this role, you'll be involved with product marketing strategy from beginning to end.

Know the user. Know the magic. Connect the two. At its core, marketing at Google starts with technology and ends with the user, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems—from the everyday to the epic, from the mundane to the monumental. And we approach marketing in a way that only Google can—changing the game, redefining the medium, making the user the priority, and ultimately, letting the technology speak for itself.

Responsibilities

• Develop and execute holistic advocacy strategies for 1–2 key industry verticals to scale content impact.
• Lead the daily operations of the customer reference program and serve as a primary liaison for top Google Cloud accounts.
• Drive the creation, distribution, and cross-channel promotion of customer advocacy marketing assets.
• Identify and onboard new reference customers while tracking engagement data to maintain accurate records.
• Partner daily with marketing, sales, product, and executive teams while advocating internally to ensure exceptional customer experiences.

Requirements

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in marketing working across one or more marketing fields (i.e. growth, product marketing, brand marketing, social).
• Experience managing cross-functional or cross-team projects.

Preferred qualifications

• Experience in customer reference marketing or customer relationship management.
• Experience in business-to-business (B2B) content marketing.
• Experience with cloud technologies and software, including marketing products used in cloud or SaaS environments.
• Experience utilizing AI productivity tools to solve complex, multi-layered problems and streamline business or development workflows.
• Ability to take initiative and make decisions quickly amidst multiple stakeholders, and experience working collaboratively across marketing teams.
• Ability to build relationships with internal and external constituents (e.g., customers, sales, product teams, etc.).

Benefits

• Health, dental, vision, life, and disability insurance.
• Retirement Benefits: 401(k) with company match.
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment.
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance.
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks.
• Baby Bonding Leave: 18 weeks.
• Holidays: 13 paid days per year.

Pay

US: $141,000 - $205,000 (USD) + 15% bonus target + equity + benefits.

Preferred working locations: Seattle, WA, USA; Austin, TX, USA; Kirkland, WA, USA; New York, NY, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.