Customer Specialist - Northlands Papanui Branch
About the role
ASB Advice Centres (Branch Banking) At ASB, our customers are at the heart of everything we do. Our Advice Centres are continuing to evolve as we deliver innovative, personalised, and convenient banking solutions to help New Zealanders get one step ahead. If you're passionate about people, thrive in a fast-paced environment, and enjoy making a real difference in customers' lives, we'd love to hear from you. We have an exciting opportunity for a motivated Customer Specialist to join our friendly team at our Northlands Papanui Advice Centre in Christchurch. As a Customer Specialist, you'll be the first point of contact for many of our customers, helping them with a broad range of banking enquiries and transactions. You'll play an important role in creating exceptional customer experiences while educating customers on ASB's digital banking solutions and self-service options. You'll spend your day building relationships, identifying customer needs, and connecting customers with the right banking solutions to support their financial goals. No two days are the same, and you'll enjoy the variety that comes with working in a busy branch environment. You'll be busy serving customers through a range of channels while also supporting the day-to-day operations of the branch.
Responsibilities
- Act as the first point of contact for customers, handling a broad range of banking enquiries and transactions
- Create exceptional customer experiences
- Educate customers on ASB's digital banking solutions and self-service options
- Build relationships and identify customer needs