Customer Service Specialist (62537)

About the role

Join a legacy of excellence and growth with a company established in 1949, known for stability, innovation, and delivering best-in-class foodservice equipment. We foster a culture of collaboration, integrity, and a growth mindset, empowering our team to drive success through continuous development. As a Customer Service Specialist II, you will help drive a customer-focused, responsive attitude for Delfield, providing "Best in Class" service to customers through account management, product knowledge, and professionalism. This is an on-site position.

Responsibilities

• Manage accounts for assigned customers, including entering, monitoring, and tracking purchase orders while communicating status updates.
• Act as a liaison between customers, production, and distribution departments for specific accounts.
• Provide account management support, including monitoring stocking agreements, entering blanket orders, and ensuring timely order entry based on lead times.
• Foster strong customer relationships through regular communication with multiple levels of the customer’s organization.
• Enter and track orders in the information/processing system, staying aware of order status, lead times, delivery schedules, and equipment returns/replacements.
• Communicate clearly with customers via telephone and email, addressing inquiries, complaints, and resolving issues with ownership until resolution.
• Use sound judgment to resolve customer issues, including offering replacements or upgrades within established dollar value ranges.
• Assist in training and mentoring less experienced Customer Service team members.
• Operate in alignment with the company’s core values.

Qualifications

• Strong communication and interpersonal skills for effective interaction with all organizational levels, both internally and externally.
• High attention to detail and strong problem-solving/analytical skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to work with minimal supervision in a fast-paced environment.
• Strong teamwork skills and adaptability to frequent changes, delays, or unexpected events.
• Excellent time management skills, including prioritization and meeting deadlines.

Benefits

• Competitive wage.
• Healthcare coverage (medical, dental, vision).
• 401(k) savings plan.
• Wellness Program.
• Supplemental Health Plans.
• Employee Assistance Program.
• Training and development opportunities.
• Holiday pay opportunities.
• Employee discounts.
• Paid Time Off (PTO).
• On-the-job training and skills development.
• Basic Life Insurance.
• Leave Program.
• Employee events and more.

This position is open to candidates authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, or Wyoming.