Customer Specialist - North West

This is a full-time, permanent role based at the NorthWest Advice Centre in Auckland.

About the role

As a Customer Specialist, you will be the welcoming face of ASB for customers, assisting with everyday banking needs and delivering exceptional service at every interaction. Each day offers variety as you support customers with transactions, account enquiries, digital banking solutions, and identifying opportunities to connect them with specialist support when needed. You will work within a supportive team passionate about helping customers achieve their financial goals and making a meaningful difference in the local community.

About you

• Experience in customer service, retail, hospitality, contact centres, administration or other customer-facing environments
• Enjoy building relationships and helping people find solutions
• Confident using technology and learning new systems
• Strong communication skills and a genuine passion for delivering great customer experiences
• Thrive in a team environment while taking ownership of your work
• Demonstrate ASB’s values of Care, Courage and Curiosity in the way you work and interact with others
• Bring positivity, energy and a willingness to learn

Banking experience is helpful, but your attitude, customer focus and desire to make a difference matter most.

Why NorthWest?

Located in one of Auckland’s newest and fastest-growing communities, NorthWest offers modern amenities, excellent shopping and dining, easy motorway access, and proximity to Auckland’s stunning west coast beaches. It’s a vibrant place to live and work, and you’ll have the opportunity to build lasting relationships with customers and be part of a thriving local community.

Why ASB?

ASB’s values of Care, Courage and Curiosity guide everything we do. Care means putting customers, communities and each other first. Courage means stepping forward, taking ownership and finding better ways of doing things. Curiosity means asking questions, learning continuously and embracing new opportunities. At ASB, you’ll join a supportive and inclusive culture where people are encouraged to bring their whole selves to work, challenge themselves to grow, and make a meaningful impact every day.

Benefits

• Ongoing training, development and career progression opportunities
• Banking, insurance and lifestyle benefits
• A collaborative team culture with support to succeed
• Access to industry-leading tools and technology
• The opportunity to make a real difference in customers’ lives every day

Schedule

A flexible Monday to Sunday roster is offered, providing variety and the opportunity to support customers when they need us most.