Customer Solutions & Support Representative - Veterinary

Role Overview: Supports distribution services by managing customer inquiries, resolving issues, and ensuring accurate order and account processing. Key Responsibilities Prioritize and manage a personal work queue to meet service and quality standards.Resolve routine and some complex customer issues using established policies and workflows.Review and validate customer, order, and account information, correcting discrepancies as needed.Communicate with customers and internal teams to gather missing info, provide updates, and ensure smooth handoffs.Document case actions and outcomes accurately in designated systems for audit and reporting purposes.Identify recurring errors or service gaps using reports and data, implementing minor process improvements.Escalate high-risk or complex issues with comprehensive summaries and recommended actions. Qualifications & Skills High School Diploma or equivalent required.Over 2 years of experience in customer support, contact centers, help desk, or related fields.Preferred certifications in customer service, IT service management, or healthcare administration. Additional Details: The role involves supporting distribution operations, with standard working hours, and offers opportunities for growth, training, and a supportive, inclusive environment.