Customer Solutions Specialist - Houston, TX

About the role

This role is field-based, and candidates should live within a reasonable distance from the primary city. Candidates May Live In The Following Cities Houston, TX, Little Rock, AR, Shreveport, LA.

Responsibilities

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
• Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
• Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory.
• Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
• Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
• Communicate with AbbVie field teams in a compliant manner.

Requirements

• Bachelor's degree preferred or relevant and equivalent industry experience required.
• 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.).
• Excellent territory and account management skills.
• Prior health care sales experience, or experience working in a health care environment preferred.
• Valid drivers license and ability to qualify for and maintain fleet vehicle.
• Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
• Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
• Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
• Demonstrated ability to map and understand internal processes.
• Strong computer aptitude required including understanding of Windows and internet browsers.

Qualifications

• Bachelor's degree preferred or relevant and equivalent industry experience required.
• 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.).
• Excellent territory and account management skills.
• Prior health care sales experience, or experience working in a health care environment preferred.
• Valid drivers license and ability to qualify for and maintain fleet vehicle.
• Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
• Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
• Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
• Demonstrated ability to map and understand internal processes.
• Strong computer aptitude required including understanding of Windows and internet browsers.

Skills

• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.).
• Excellent territory and account management skills.
• Prior health care sales experience, or experience working in a health care environment preferred.
• Valid drivers license and ability to qualify for and maintain fleet vehicle.
• Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
• Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
• Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
• Demonstrated ability to map and understand internal processes.
• Strong computer aptitude required including understanding of Windows and internet browsers.

Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• Participation in short-term incentive programs.

Pay

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs.

Schedule

Not specified.

Note

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.