Customer Solutions Specialist; EDI (Industrial Industry)

Responsibilities

• Provide best-in-class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
• Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
• Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
• Stay current with product knowledge to be able to accurately advise our customers with the best product options
• Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
• Persistently partner closely with the Regional Sales Manager to gain pertinent customer information to be the most qualified resource for any sales support related needs
• Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
• Establish customer relationships with a consultative approach and subsequently utilize your technical product knowledge to assist in providing them direction with their product selection
• Set-up client accounts in our internal CRM, and maintain and update all necessary client information

Qualifications

• A High School Diploma, or equivalent
• 2+ years of customer service experience
• Intermediate experience using Microsoft office Suite
• 1+ year of technical training or equivalent industry experience
• Industrial sales experience
• Previous customer service experience in a power transmission or bearings industry

Benefits

• Company-sponsored health coverage
• Lifetime life insurance
• 401(k) plan with company match
• Paid parental leave
• Paid time off