Customer Support Specialist - EDI & Integration Platform

Customer Support & Technical Troubleshooting

• Provide 1st and 2nd level technical support for B2B customers using our cloud platform
• Diagnose, troubleshoot, and resolve technical incidents in a cloud environment
• Participate in follow-the-sun support coverage, coordinating handoffs with our German support and development teams

Customer Onboarding & Enablement

• Lead technical onboarding for new customers on our cloud platform
• Configure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4
• Guide customers through setup and best practices for successful implementation

Process Development & Collaboration

• Partner closely with implementation and development teams across time zones
• Help build and refine scalable support and onboarding processes as we grow
• Contribute ideas for improving customer experience and operational efficiency