Customer Solutions Specialist

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no boilerplate. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove sections like Equal Employment Opportunity, Reasonable Accommodation, Export Control Requirements, E-Verify. Also remove "Description The Company:" maybe part of About the role? The company description is substantive: "Sinclair Manufacturing (dba PacAero Norton) is a leader in the Defense and Aerospace sectors, specializing in RF/microwave package integration, CNC machining, and more. With around 70 employees at our 35,000 sq ft Norton, MA facility, we serve aerospace, industrial, and defense customers. We are ISO9001 certified and comply with DFAR and ITAR regulations." That's about the company; could be placed under About the role? Usually "About the role" includes role description, but we can also include company info there. The posting includes "Job Details" with description of role. So we can have sections: About the role (maybe combine company overview and role summary). Responsibilities (list). Requirements (maybe combine qualifications). Qualifications (maybe separate). Skills (maybe list). Benefits (list). Pay (maybe not specific; they gave compensation range statement but not actual numbers; they said "The compensation range listed for this position reflects PacAero's good-faith estimate..." but no actual numbers. That's vague; we should not create Pay section unless posting actually states them. It does not give a range; just says compensation range listed reflects estimate but no numbers. So we should omit Pay section. Schedule: they gave "Schedule: Full-time, onsite, Monday–Friday". That's specific, so include Schedule section. We need to avoid filler like "commensurate with experience". Not present. We need to use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. Not include Job ID. We must preserve all substantive information; do not invent or summarize away detail. Let's extract content: Company description: "Sinclair Manufacturing (dba PacAero Norton) is a leader in the Defense and Aerospace sectors, specializing in RF/microwave package integration, CNC machining, and more. With around 70 employees at our 35,000 sq ft Norton, MA facility, we serve aerospace, industrial, and defense customers. We are ISO9001 certified and comply with DFAR and ITAR regulations." Job Details: "PacAero Norton is seeking a highly organized and customer-focused Customer Solutions Specialist to serve as a key link between customers, Sales, Purchasing, and Production. This role manages the quote-to-order process by preparing customer quotes, maintaining accurate ERP and CRM data, and coordinating across teams to ensure a responsive, seamless customer experience. Working within our manufacturing environment, you'll help drive quote accuracy, process consistency, and operational efficiency while supporting our ABAS ERP and Salesforce systems." Schedule: "Full-time, onsite, Monday–Friday" Reports to: "Sales Manager" (maybe include as metadata? Could be part of About the role? Might be minor metadata; we can fold into a short p.) Key Responsibilities: list bullet points under headings: - Sales & Quote Coordination - Prepare, enter, and manage customer quotes within ERP systems - Track and follow up on open quotes to support conversion to orders - Coordinate closely with Sales and Business Development on customer requests, timelines, and priorities - Maintain accurate and organized records of quotes, opportunities, and communications - ERP & Systems Support (ABAS) - Enter and maintain customer, quote, and order data in ABAS - Assist with maintaining clean, consistent data across systems - Help support internal teams in adapting to new workflows and system processes - Pricing & Vendor Coordination - Work with Purchasing and external vendors to obtain pricing for materials and services - Follow up on outstanding pricing requests to keep quotes moving efficiently - Support cost build-ups to ensure complete and accurate quote submissions - Customer Support - Serve as the primary point of contact for customers regarding quotes, order status, product inquiries, and general support via phone and email. - Build positive customer relationships through timely communication, proactive follow-up, and professional issue resolution. - Create and maintain customer folders and documentation to support production and order execution - Assist with administrative tracking, reporting, and coordination across departments - Ensure all required documentation is complete, accurate, and accessible - Process Improvement & KPIs - Monitor key performance indicators (KPIs), including: - Quote turnaround time - Quote-to-order conversion rate - Customer response time - Quote accuracy - Identify opportunities to improve efficiency across quoting, communication, and system usage - Assist with continuous improvement initiatives, especially related to ERP and sales operations Compensation & Benefits: they gave a paragraph about compensation range and benefits list. Benefits list: "Medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; 401(k) retirement savings plan; Company-paid life and disability insurance; Paid time off and paid sick time; Paid holidays". Also mention eligibility subject to terms. We should include Benefits section with list. Compensation section we omit because no specific numbers. Requirements: list: - Associate’s degree required, Bachelor’s degree preferred (Business, Operations, or related field) - 2+ years of experience in sales support, customer service, or administrative coordination (manufacturing environment preferred) - Experience with ERP systems required (ABAS, or similar systems preferred) - Exposure to CRM systems such as Salesforce a plus - Strong organizational skills and attention to detail - Excellent communication and follow-up skills - Demonstrated ability to solve problems and work collaboratively across departments. - Ability to manage multiple priorities in a fast-paced environment - Strong proficiency in Microsoft Office (Excel, Outlook, Word). Work Environment & Physical Requirements: could be part of Requirements or separate? Could be included under Requirements as prose. But we have a section for Requirements; we can include that as list items? It's more prose. We'll keep as

  maybe. We need to avoid duplication: The "Qualifications" and "Requirements" sections may overlap. The posting has "Requirements Qualifications:" then list. We could treat that as Requirements section. Could also have Qualifications section separate but they'd be duplicate. Better to have one Requirements section containing the list. The instruction says use headings for sections like Qualifications, Skills, Benefits, Pay, Schedule. We can include Qualifications (maybe same as Requirements). But we need to avoid thin sections. We could combine Requirements and Qualifications into one section called "Requirements". Or we could have both but they'd be similar. The instruction: "Prefer a few substantive sections over many thin ones." So we should combine. Thus sections: About the role (company + role summary), Responsibilities, Requirements (including qualifications, skills, work environment), Benefits, Schedule. We need to use

  for each section heading. Inside each section, we can have

  for prose and

  • for lists. Let's craft. About the role: combine company description and role summary.

    Sinclair Manufacturing (dba PacAero Norton) is a leader in the Defense and Aerospace sectors, specializing in RF/microwave package integration, CNC machining, and more. With around 70 employees at our 35,000 sq ft Norton, MA facility, we serve aerospace, industrial, and defense customers. We are ISO9001 certified and comply with DFAR and ITAR regulations.

    PacAero Norton is seeking a highly organized and customer-focused Customer Solutions Specialist to serve as a key link between customers, Sales, Purchasing, and Production. This role manages the quote-to-order process by preparing customer quotes, maintaining accurate ERP and CRM data, and coordinating across teams to ensure a responsive, seamless customer experience. Working within our manufacturing environment, you'll help drive quote accuracy, process consistency, and operational efficiency while supporting our ABAS ERP and Salesforce systems.

    Reports to: Sales Manager

    maybe include as p. Responsibilities: we need to break into subheadings? The instruction only says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid inner headings, but we should follow spec: only those headings. So within Responsibilities we can just have a

    • list, possibly grouping with

      preceding each group? But we need to preserve all detail. Could include

      before each group? Might be okay. But we can also embed subheadings as inside

    • ? Not prohibited. Safer to just list all responsibilities as
    • items, maybe with line breaks. But we have many responsibilities grouped under headings; we could keep them as
    • with the heading as part of the text. Let's produce:
      • Sales & Quote Coordination: Prepare, enter, and manage customer quotes within ERP systems; track and follow up on open quotes to support conversion to orders; coordinate closely with Sales and Business Development on customer requests, timelines, and priorities; maintain accurate and organized records of quotes, opportunities, and communications.
      • ERP & Systems Support (ABAS): Enter and maintain customer, quote, and order data in ABAS; assist with maintaining clean, consistent data across systems; help support internal teams in adapting to new workflows and system processes.
      • Pricing & Vendor Coordination: Work with Purchasing and external vendors to obtain pricing for materials and services; follow up on outstanding pricing requests to keep quotes moving efficiently; support cost build-ups to ensure complete and accurate quote submissions.
      • Customer Support: Serve as the primary point of contact for customers regarding quotes, order status, product inquiries, and general support via phone and email; build positive customer relationships through timely communication, proactive follow-up, and professional issue resolution; create and maintain customer folders and documentation to support production and order execution; assist with administrative tracking, reporting, and coordination across departments; ensure all required documentation is complete, accurate, and accessible.
      • Process Improvement & KPIs: Monitor key performance indicators (KPIs), including quote turnaround time, quote-to-order conversion rate, customer response time, and quote accuracy; identify opportunities to improve efficiency across quoting, communication, and system usage; assist with continuous improvement initiatives, especially related to ERP and sales operations.
      That preserves details. Requirements: include qualifications list plus work environment. We can have

      for prose about work environment and then

      • for qualifications. Work environment paragraph: "Office-based role located within a manufacturing facility. Frequent interaction with production, engineering, quality, sales, and leadership teams. Regular use of computers, ERP systems, CRM software, phones, and office equipment. Ability to sit for extended periods of time. Ability to stand, walk, ascend and descend stairs, and move throughout the facility. Ability to occasionally lift and carry up to 10 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, and depth perception. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position." We should keep that as

        . Qualifications list:

        • Associate’s degree required; Bachelor’s degree preferred (Business, Operations, or related field)
        • 2+ years of experience in sales support, customer service, or administrative coordination (manufacturing environment preferred)
        • Experience