Customer Solutions Specialist
About the role
Kelly is looking for a Customer Solutions Specialist to work at a leading organization in Hampton, VA. This role offers the opportunity to build valuable customer service and technical skills in a supportive, high-energy team environment with potential for career growth and advancement.
What’s a typical day as a Customer Solutions Specialist?
You’ll be:
- Answering inbound calls and assisting callers with wireless cell phone questions
- Troubleshooting devices and coordinating with service providers or technicians
- Collaborating with Account Managers to resolve client issues
- Taking orders, providing status updates, and offering tracking services
Qualifications
- Excellent communication and customer service skills (must have)
- Can troubleshoot technical issues and resolve problems efficiently (must have)
- Comfortable working in a fast-paced, team-oriented environment
- Able to work the required Monday–Friday training schedule and adapt to business needs
- Previous call center or customer service experience is preferred
Pay
$19.00/hr
Schedule
Monday–Friday, 9am–5:30pm for 30–60 days. Schedule may change based on business needs.
Benefits
Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.