Customer Solutions Specialist

About the role

The Customer Solutions Specialist will be responsible for managing the order to cash cycle, identifying process improvement opportunities, and providing an overall exceptional customer experience. This role will work collaboratively with Sales and Marketing, Accounting, Finance, Planning and Logistics teams. Reporting to the Customer Service Supervisor.

Responsibilities

• Manage order to cash cycle for designated accounts including order entry, product allocation, tender to warehouse, book and dispatch the carrier, confirm order pickups and deliveries, shipment tracking, and invoicing
• Effectively and professionally communicates account statuses with customers and coordinates Accounts Receivable
• Learns and implements small to medium size process improvement processes that are important to the business
• Ensures prompt and accurate attention to documentation requests which may include COA's, Invoices, and other shipping information
• Supports multiple business units
• Adds, changes, and deletes on allocated shipping orders are performed routinely
• Maintain good carrier relations and communications
• Document late carrier deliveries and follow-up with Customer Service to resolve and or file claim with the carrier to re-cover additional costs
• Provide freight and product quotes to customers or internal partners as requested
• Work through freight claim process as needed
• Support RFP processes with ad hoc reporting and route guide maintenance

Requirements

• Bachelor’s degree in a business-related field preferred
• Three to Five years’ experience in customer service and logistics

Qualifications

• Detail-oriented and ability to manage multiple priorities simultaneously to meet critical deadlines in a fast-paced environment
• Computer knowledge (Microsoft Office, SAP, Power BI, Salesforce.com)
• Strong written and verbal communication skills
• Excellent teamwork and interpersonal skills
• Ability to problem solve and work cross functionally to effectively service our customers

Skills

• General personal protective equipment when in the manufacturing environment
• Occasional personal vehicle/rental car use
• General office equipment

Benefits

Comprehensive and competitive total rewards package, including Competitive Pay and Annual Bonus Opportunity, 401(k) with Company Contributions, Medical, Dental, and Vision — Effective Day 1, Paid Time Off, Company Holidays, and Floating Holidays, Paid Parental Leave, Wellness Programs and Yearly Wellness Reimbursement, Work Flexibility, Company-Paid Life and Disability Insurance, Employee Assistance Program (EAP), Tuition Reimbursement Opportunities, Career Growth and Development within a Global Organization, Company-Provided Mental Health and Caregiving support

Pay

$60-70K+ Bonus

Schedule

Not specified