Customer Solutions Representative- RESEA

C2 Global Professional Services is an award-winning employment and training organization that prepares and places people into productive jobs across five regions in Texas, two in Florida, and Las Vegas, NV. Our guiding principle is passion for superior customer service and support for the communities where we live and work.

About the role

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services through the Reemployment Services and Eligibility Assessment (RESEA) Program to expedite reemployment.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information, and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services, including resume development, application completion, interview techniques, and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
• Actively seek ways to improve workforce services to meet labor market needs and contribute to Career Center performance goals, including customer service and follow-up with workforce center customers.
• Perform comprehensive assessments, including career aptitude assessments, to help identify customer needs and evaluate interests, skills, and abilities.
• Recommend helpful workforce programs and services at the local, state, and federal levels that customers are eligible to participate in.
• Provide customers with interview and resume assistance, soft skill development, and recommend additional training opportunities.
• Self-monitor caseload and maintain data accuracy, the integrity of case files, and confidentiality of customer information.
• Ensure customers are regularly tracked to contribute to C2GPS performance goals.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance with a good driving record.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Skills

• Previous knowledge of workforce development or career counseling services is helpful.
• Knowledge of the local communities being served and understanding of labor market and resources.
• Able to learn and use computers, systems, and programs such as word processing and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve challenging situations and difficult customers.
• Sensitive to customer needs and feelings, demonstrating concern for others.
• Excellent problem-solving and critical thinking skills, organizational skills, and detail-oriented.
• Able to multi-task and learn different systems/platforms, as well as diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Physical demands and working conditions

• Physical requirements include lifting up to 10 pounds occasionally.
• Subject to standing, sitting, bending, and walking to perform job scope.
• Requires visual acuity, speech, and hearing.
• Working conditions are primarily in an office environment.
• Occasional driving and travel may be required.
• Flexible hours may be required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$18.70/hour

Benefits

• Health Insurance
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% employer match up to 6% of employee contributions
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short and Long-Term Disability
• Pet Insurance
• Tuition Assistance