Customer Solutions Representative

About the role

As a Customer Solutions Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience with BradyPLUS.

Responsibilities

• Engage with customers through various communication channels (phone, fax, email and will call) to manage orders, understand their needs and ensure seamless order fulfillment.
• Key orders daily and resolve issues quickly and precisely.
• Calls answered within 2 rings.
• Process returns.
• Assist walk‑in customers (where applicable).
• eCommerce set‑up.
• 2‑hour or less email response times.
• Management of shared team mailbox.
• Open & close cash drawer (P21).
• Support building and maintaining positive relationships with customers to increase loyalty and repeat business.
• Immediate response to customer issues.
• Follow‑up on delivery issues.
• Store customer credit card information.
• Customer & ship‑to maintenance.
• Customer/delivery note maintenance.
• Identify cross‑selling opportunities to offer additional products or services that complement the customer’s original purchase.
• Identify upselling opportunities to persuade customers to upgrade to higher‑value products or services.
• Cultivate and maintain a deep understanding of the company’s products, services, and promotions to effectively recommend the best solutions.
• Partner closely with Customer Success and Sales team members to ensure a seamless customer experience.
• Perform other duties as assigned.

Qualifications

• At least 1 year of Customer Service experience.

Skills

• Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills.
• Proficiency with CRM software and other customer support tools.
• Keen attention to detail and accuracy in handling data and documentation.
• Proactive nature with strong problem‑solving skills.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively.
• Customer‑centric focus on delivering exceptional service.
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone.

Pay

The pay for this role is $24.00 per hour.

Benefits

• Medical, dental, vision, life and disability insurance.
• Flexible spending accounts.
• Employee Assistance Programs (EAP).
• 401(k) Retirement plan.
• 401(k) program with company match.
• Generous paid time off package.
• Educational reimbursement.
• Paid family leave.
• Adoption assistance.