Customer Solutions Manager, US ISV
About the role
AWS is seeking a Customer Solutions Manager (CSM) to work with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS' industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
Key job responsibilities
- Execute a near, mid, and long-term vision and strategy for the overall customer's cloud transformation by collaborating with the customer and the AWS team
- Demonstrate excellent customer engagement skills and develop long term relationships based on excellence
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
About the team
AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony — achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Basic Qualifications
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
Preferred Qualifications
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
Pay
- USA, CA, San Francisco: $151,000.00 - $204,300.00 USD annually
- USA, TX, Austin: $131,300.00 - $177,600.00 USD annually
- USA, VA, Herndon: $131,300.00 - $177,600.00 USD annually
- USA, WA, Seattle: $131,300.00 - $177,600.00 USD annually
Benefits
- Health insurance including medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
- Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave