Customer Solutions Manager, Prototyping & Customer Engineering

About the role

The Prototyping and Customer Engineering (PACE) team helps customers create early iterations of products and solutions, often exploring new technical grounds. The team is seeking a Customer Solutions Manager to orchestrate complex customer engagements from concept to delivery.

Responsibilities

• Own strategic AI-focused customer engagements from kick-off through delivery, applying Working Backwards methodology to define solution requirements, success criteria, and scope
• Facilitate PACE Prototyping Engineers and Design Technologists in AI solution design and agentic architecture patterns, coordinating adoption of AI-driven development tools to accelerate delivery
• Partner with Global Sales and Solutions Architecture teams to identify and qualify Generative AI and Agentic AI opportunities, supporting PACE leadership with program-level strategy
• Build and maintain relationships with customer executives and AWS leadership through structured communications, operational reviews, and clear reporting on AI outcomes and business impact
• Establish engagement metrics, track delivery velocity, and contribute to program-level KPIs that measure success
• Develop and implement processes that improve team efficiency, prototype delivery speed, and knowledge sharing across the PACE community
• Proactively identify risks specific to AI implementations and develop mitigation strategies to ensure successful outcomes
• Apply product thinking to ensure AI prototypes are designed with responsible AI practices, production readiness, and long-term customer value

Qualifications

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 6+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 6+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders