Customer Solutions Manager Innovate

About the role

Ericsson's Early Career Program is an 18‑month development journey for early‑career professionals with up to 4–6 years of relevant experience. The Innovate track is designed to develop future technology leaders through three rotations — including an international assignment typically at Ericsson HQ in Sweden — across areas such as Research, Product Development, Data, and AI. You will build technical breadth, customer perspective, commercial understanding, and leadership capabilities associated with future technology leadership roles.

Your journey starts as a Customer Solutions Manager – CU Verizon in Morristown, New Jersey, helping customers navigate network evolution, digital transformation, and emerging technologies. You will understand customer needs, connect Ericsson's portfolio to business outcomes, and contribute to solutions that create long‑term value. Your leader will intentionally design rotations around this landing role to build the knowledge, relationships, and experiences needed for long‑term success.

Important notes: Ericsson Inc. does not sponsor U.S. work authorizations for this position (including H‑1B, H‑1B1, E‑3, O‑1, TN, or F‑1 CPT/EAD). The role requires onsite presence at least four days per week in the Morristown, New Jersey office. The internal job family for this position is Sales Support Manager.

Responsibilities

• Build understanding of Ericsson's portfolio and customer challenges; seek opportunities to apply AI and advanced technologies with customers to achieve desired outcomes.
• Contribute to customer and business outcomes from Day 1, acting with accountability and consistently high standards of work.
• Support the development of customer technology strategies (including AI) that align with Ericsson's overarching business objectives.
• Contribute to Market Area teams' efforts to enhance Ericsson's technology leadership, competitive advantage, and business impact through flawless execution.
• Engage with customers and internal stakeholders in strategic discussions to understand needs, shape solution requirements, and influence customers toward Ericsson's portfolio.
• Collaborate across product, sales, technology, and delivery teams to understand customer needs, shape solution requirements, and influence customers toward Ericsson's portfolio.
• Act as an advocate for technology innovation within the organization, promoting a culture of experimentation, continuous learning, and accountability‑minded innovation.

Requirements

• Approximately 4–6 years of relevant work experience in technology, consulting, telecommunications, or related fields, with clear evidence of increasing responsibility and impact.
• Knowledge or experience of the telecommunications industry is preferred, including familiarity with network technologies, cloud‑native architectures, or related domains.
• Passion for AI and advanced technologies, with a good understanding of concepts such as supervised learning, unsupervised learning, reinforcement learning, and large language models, and how they apply in business and customer contexts.
• Passion for bringing your ideas to the table.
• Keen interest to learn and broaden your experience.
• Ability to collaborate, engage with, and mobilize the organization to secure results.
• Ability to dig into the details when needed to resolve critical issues.
• Solid communication skills and proficiency in English.

Pay

Salary range for New Jersey: $96,000 – $126,000 (dependent on location, job‑related knowledge, qualifications, skills, education, training, and experience).

• Short‑Term Variable Compensation Plan: Annual bonus opportunity based on business performance against unit objectives, individual performance, and individual bonus target (eligibility and pro‑ration rules apply).

Benefits

• Health: Choice of three medical plan options and a dental plan option; company credits equal to the cost Ericsson pays toward medical and dental premiums for employee and eligible dependents.
• Financial Security: Ericsson US 401(k) Plan with automatic 3% company contribution; company match of $1 for every $1 on the first 3% of eligible pay, plus 50¢ on every $1 on the next 2% (full 4% match when contributing at least 5%). Matching and automatic contributions stop at IRS limits. Company credits for basic life insurance, basic accidental death & dismemberment, short‑term and long‑term disability coverage. Option to participate in Ericsson's Stock Purchase Plan.
• Time Off: Minimum 15 days accrued vacation (pro‑rated by start date), up to 3 personal days per year, 11 annual holidays, 8 hours volunteer time, 80 hours sick time annually. Up to 16 weeks paid maternity leave and 6 weeks parental/adoption leave at 100% pay.
• Additional Benefits: Financial wellness programs, educational assistance, matching gifts, and recognition programs.

Schedule

Onsite at least four days per week in the Ericsson office located in Morristown, New Jersey.